The WoW Petition Reaches 100,000 Signatures

SICK AND DISABLED PEOPLE HOLD IAIN DUNCAN SMITH TO ACCOUNT
DISABLED PEOPLE’S PETITION GAINS 100,000 SIGNATURES.

A government e-petition, http://epetitions.direct.gov.uk/petitions/43154 written by sick and disabled people and carers today gained over 100,000 signatures, meaning it can trigger a Parliamentary debate.

Francesca Martinez, who has been championing the petition, says:
“This is a hugely important issue because many disabled and sick people cannot go out and protest against these devastating policies. It is vital that those of us who can, join together to ensure these basic rights aren’t eroded away. With 83% of disabilities acquired, anyone can find themselves with an impairment, or as a carer, and we must make sure that people are adequately supported when in challenging times. This is what a civilised society does. Instead of demonising those on welfare, we should be proud to create a society that provides for everyone regardless of health or ability. We will never forget the many tragic deaths already caused by this government and we will continue to fight in the hope that we can protect those in need from despair, poverty and death. We’d like to thank everyone who signed and shared the petition, and we look forward to the next phase of Parliamentary debate.”

Rick B one of the originators of the petition says:
“In July 2012 I almost died because of how the government treated me, many have not been as fortunate. Another founder of the campaign, John Dyer, sadly passed away in November before we reached 100,000 signatures. So we are resolute to take this democratic mandate and pursue the cause of making justice for sick and disabled people and carers a reality.”

Michelle Maher another WOW originator says:
“I became involved because of my cousin who had been living with Parkinson's for five years, with osteoarthritis and diabetes. Her claim for DLA took eighteen months to settle and she was in sheltered accommodation when she had to attend a tribunal. She was frightened, stressed and confused by the process. Inhumane.”

The petition was promoted through social media by people directly affected by welfare reform, many housebound or bedbound. Getting signatures was difficult at first, with the public unaware of a growing national scandal.

Recently however, public awareness has grown due to stories like this;

A dying grandmother faced the stress of moving home due to the bedroom tax, http://www.mirror.co.uk/news/uk-news/bedroom-tax-charges-means-sick-2789221

Macmillan Cancer Care revealed that due to benefit problems, a terminally ill cancer patient was offered a foodbank voucher, http://www.bbc.co.uk/news/uk-24785115

Parkinson’s UK revealed that almost half of people with a progressive incurable illness are told they’ll recover, saying ‘A system which tells people who have had to give up work because of a debilitating progressive condition that they'll recover, is farcical and simply defies belief’
‘On top of this, many have their benefit removed after a year as an added 'incentive' to find employment. http://www.parkinsons.org.uk/news/27-august-2013/fit-work-test-tells-people-parkinsons%C2%A0theyll-recover

It is time for the Secretary of State to be held to account.

The petition, (dubbed the WOW petition as it was set up to resist the War On Welfare) calls for

‘A Cumulative Impact Assessment of all cuts and changes affecting sick & disabled people, their families and carers, and a free vote on repeal of the Welfare Reform Act.

An immediate end to the Work Capability Assessment, as voted for by the British Medical Association.’

The Welfare Reform Act 2012   http://services.parliament.uk/bills/2010-1/welfarereform.html
was proclaimed as ‘the biggest shake up in welfare for sixty years’ and Iain Duncan Smith personally described the changes as ‘aggressive’.

So it came as a shock to learn that for the people most affected by these changes, sick and disabled people and carers, no cumulative impact assessment had been carried out. The Secretary of State had no knowledge or understanding of, and apparently no interest in, how their lives were about to be turned upside down.

In a similar show of disregard for the welfare of sick and disabled people, the government has ignored calls from the medical profession to scrap the Work Capability Assessments (WCA) used to decide whether someone can receive Employment Support Allowance (ESA).

At their British Medical Association conference in June 2012, GPs called for the WCA to be scrapped ‘with immediate effect and be replaced with a rigorous and safe system that does not cause unavoidable harm to some of the weakest and vulnerable in society’. http://bma.org.uk/news-views-analysis/news/2012/june/scrap-work-capability-assessment-doctors-demand

The WCA process has been blamed for the deaths and suicides of people caught up in it, many of whom are denied the support they desperately need. According to the DWP’s own figures,

‘between January 2011 and November 2011, some 10,600 claims ended and a date of death was recorded within six weeks of the claim end.’ https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/223050/incap_decd_recips_0712.pdf

More recent figures on the deaths of claimants denied ESA cannot be obtained. The DWP decided to stop publishing them, and a Freedom of Information request was denied. Following this denial a number of people made similar requests, which were then described as ‘vexatious’.

Misinformation has abounded on these issues. The government, indeed the Prime Minister himself, has frequently and wrongly claimed that disabled people are exempt from the bedroom tax. http://blogs.channel4.com/factcheck/factcheck-cameron-wrong-again-on-bedroom-tax-detail

Grant Shapps claimed that ‘nearly a million people’ dropped their claims before facing a WCA, the implication being that their claims were not legitimate. This was completely untrue and he was rebuked by the UK Statistics Authority. http://disabilitynewsservice.com/2013/05/tory-boss-rebuked-over-partys-latest-misuse-of-benefit-figures/

In its own analysis of welfare reform, think tank Demos calculated that sick and disabled people will lose £28 billion in five years. http://www.demos.co.uk/press_releases/destinationunknownapril2013
This contradicts David Cameron’s promise to disabled people, ‘we will always help you,we will always stand by you’

In April 2013 Amnesty International condemned the government’s attack on the human rights of sick and disabled people. This went largely unreported.  http://www.ekklesia.co.uk/node/18320

In September 2013 the Dean of St Paul’s Rev David Ison presided over a ceremony in Parliament Square to remember the thousands of people who have died due to welfare reform. You can watch a brief video of the event here.
http://vimeo.com/75673397


The petition is still open until the 12th December 2013. http://epetitions.direct.gov.uk/petitions/43154


Thank you to everyone for signing, supporting and sharing. 

The Unspoken Illness - We Need to Talk About Mental Health

Each year on the 10th October organisations and charities from around the globe take part in World Mental Health Day to raise awareness of mental health issues.

WoW Petition will be joining the discussion. You can follow us on twitter @WOWpetition and @WOWpetitionchat and on facebook

We urge you to sign
http://epetitions.direct.gov.uk/petitions/43154
to demand that no one with a mental illness should suffer hardship and distress as a result of welfare reforms. 

WoW Petition calls for an independent, committee-based inquiry into welfare reform including "universal mental health treatments." What does this mean? The answer is simple. We believe that no one experiencing a mental health condition, illness or mental distress should be denied access to the support, care and treatment that they deserve and need.

Mental health problems are widespread in the UK:

• Mental illness accounts for half of all illness in the under 65s. 

• According to the World Health Organisation, one in four of us will have a mental illness at some point in our lifetime.

• One in six people are currently affected by a mental illness.

• 6,000,000 people have depression or crippling anxiety conditions.

• 700,000 children have problem behaviours, anxiety or depression.

• One third of all families include someone who is currently mentally ill.

The human impact of mental illness :

• Suicide is the most common cause of death in men up to the age of 35.

• Around 4,400 people end their own lives in England each year. That's one death every two hours. At least 10 times that number attempt suicide. Around 90% of suicide victims suffer from a psychiatric disorder at the time of their death.

• Mental illness has the same effect on life-expectancy as smoking, and more than obesity.

• Mental illness is generally more debilitating than most chronic physical conditions. On average, a person with depression is at least 50% more disabled than someone with angina, arthritis, asthma or diabetes. 

• Mental pain is as real as physical pain, and it is often more severe. 

• The UK has one of the highest rates of self harm in Europe at 400 per 100,000 population. 

• People with serious mental illnesses die on average 20 years earlier than the rest of the population.

Neglecting mental health blights millions of lives, and yet, despite the huge cost to the economy and our society, three-quarters of people with common mental heath conditions are not receiving any treatment, therapy or support. 

Lack of funding and cuts:

For the first time in a decade there has been a cut in the total spending on mental health with a reduction of £150 million, including cuts in crisis services and out-reach programmes. This at a time of austerity when cuts to the welfare system further compound mental health problems. In many parts of the country, crisis care teams are under-resourced, understaffed and overstretched.

Mind chief executive Paul Farmer. "The current economic climate, unemployment and benefits cuts are likely to be having an impact, but we know too that people in a mental health crisis aren't always getting the help and support they need from the services there to support them."

"Good services can make a huge difference to whether someone recovers from a mental health crisis, yet we often hear from people who have been turned away because they 'aren't suicidal enough' or who have been made to wait for hours to be assessed and offered help."

"When people in crisis don't get the help they need, the consequences can be catastrophic."

• In 2012 the number of suicides among mental health patients rose from 1,175 to 1,333.

• Suicides are three times higher among unemployed people.

WoW Petition calls for an Independent, Committee-Based Inquiry into Welfare Reform, covering "excess claimant deaths".

We don't know how many people with mental illness have died after being judged fit-to-work following a work capability assessment or were appealing a fit-to-work decision because the Department of Work and Pensions say that they don't hold this information. As stories of suicides and deaths linked to the assessment appear in the media we can be sure that people have died as a consequence. The tick-box assessment is completely inadequate in recognising the many difficulties and limitations endured by mentally ill people. The stress and fear surrounding the assessment can be unbearable for many, making symptoms much worse. Medical evidence is disregarded and failure to collect supportive documentation at the start of the process means that people with learning disabilities, autism and psychotic illness especially, are discriminated against by the system. The High Court has ruled that the assessment for employment and support allowance breaches equalities laws but the government are appealing this judgement.

WoW Petition calls for an immediate end to the Work Capability Assessment as voted for by the BMA & RCN.

Mental health services are not regarded as a priority. The government have given local NHS service commissioners £400 million to complete the roll out of improving access to psychological therapies. By 2014 the programme should have been treating 900,000 people suffering with anxiety and depression but the budgets have not always been used for their intended purpose. 50% of these people receiving treatment would be expected to recover. Mental illness can make existing physical illness worse and it can cause physical symptoms. Physical healthcare caused by mental illness costs the NHS at least £10 billion. Not only does therapy help recovery and improves quality of life but economically it would be cost-effective to invest more on psychological therapies now saving on costs for other health services later.

• Despite the widespread prevalence of mental illness within the UK, mental health services only receive 13% of NHS health expenditure.

Anxiety conditions such as social phobia, agoraphobia, PTSD, OCD, panic disorder and generalised anxiety account for half of mental illness. They can be debilitating and disabling and if not treated they frequently become lifelong. Recovery is made much more difficult the longer these conditions are left to persist untreated. There is no right to therapies within the NHS which NICE recommend as an effictive form of treatment for such conditions.

People are often afraid to admit they have a problem due to the stigma attached with having a mental illness and do not seek help when symptoms first appear. They need to get help as soon as possible to prevent their symptoms from escalating to crisis point but when they go to see their GP they may not get the referral to the local mental health services that they require.

GPs themselves are often not adequately trained in mental illness and the patient comes away with nothing more than a prescription. There can be very long waiting times for psychological and talking therapies and counselling and sometimes no local services to help at all.

Mind Charity revealed that one in five people had been waiting over a year to receive treatment and one in ten over two years. They say:

"Waiting times can have a devastating impact on a person's life. They can exacerbate mental illness and cause relationships to break down, jobs to be lost, people to be isolated and, in extreme cases, lead to suicide attempts. But far too many people are still waiting far too long to receive treatment."

Employment:

• Mental illness accounts for nearly half of all people on sickness benefits.

• People with severe mental health problems have a lower employment rate than any other disabled group and yet they are more likely to want to work. 90% say they'd like to have employment compared to people with 52% of disabled people generally. 

• However, only 21% of people with a disabling mental health condition are in paid employment compared with 47% of all people with other disabilities. This is even less for people with a severe mental illness. Just 9% are working full time and 19% part-time.

•  70% of those with a common mental disorder who are unemployed and seeking work and have been unemployed for over a year or more are unlikely to return to work.

People with mental illness judged unfit to work in the short to medium term have not been excluded from the Work Programme. The scheme is mandatory and failure to participate can lead to mentally ill people being stripped of their benefits.

• 93% of disabled people put onto the Work Programme are not finding long-term work. Just 6.8% of new ESA claimants with a general range of disabilities referred to the scheme in the latest three months have found employment. 

The public are not so sympathetic. 75% said people who were ‘mentally disabled’ (judged fit) should be made to work unpaid for their benefits.

Mind chief executive Paul Farmer. “Pressuring people into working, under the threat of losing their benefits, often serves to exacerbate their mental health problems, pushing them even further from the job market. Currently there’s still too little specialised support available and too much focus on sanctions and conditionality. People with mental health problems face significant barriers to finding and staying in work, such as stigma from employers, and often dealing with an invisible and fluctuating condition. The Government should be ensuring they provide tailored support to help people find appropriate employment.”

WoW Petition is opposed to workfare for people claiming social security benefits. WoW Petition calls for "an end to forced work under threat of sanctions for people on disability benefits".

Stigma and discrimination:

• Fewer than 4 in 10 employers say that they would consider employing someone with a history of mental illness compared with 6 out of 10 who would consider giving work to someone with a physical disability.

Public attitudes towards mentally ill people have hardened.

• More than half of the UK public said if they were employers they would not offer people with a history of depression a job, even if they were the best candidate. 

However, we probably each already know and work with someone suffering from a mental health problem, only because of stigma and discrimination, we don't know that they have an illness.

The media have shaped our attitudes towards mental illness and particularly our misinformed view that 'mental patients' are prone to violence. The stark reality is that sufferers are significantly more likely to harm themselves than other people and be the victims of crime and abuse.

Supermarkets Asda and Tesco recently had to remove offensive "mental patient" fancy dress costumes from their stores after a public outcry.

People with mental health problems are often too afraid to seek help or even to say they are unwell because of fear of being harshly judged and misunderstood. Sensational headlines can only make people more fearful of opening up, less likely to talk about their concerns and get the support they need. Stigma blights lives.

• Nearly nine out of ten people (87%) with mental health problems say that have been affected by stigma and discrimination.

Stigma can affect all aspects of daily life. Work, education, going shopping and leisure activities, friendships, socialising, talking to other people, and getting support. People feel that they get a negative reaction and are blamed for their illness. That they will be seen as weak if they can't 'pull up their socks' or 'pull themselves together'. Asking a person with depression to 'cheer up' is like asking someone with a heart condition to make themselves better.

Stigma creates isolation and loneliness as people withdraw from social contact, which lowers their self-esteem and confidence. Two thirds of people with mental health problems live alone, four times more than the general population. Few people send get well messages as they do when someone is ill with a physical condition. The general message is that if you have a mental illness you suffer in secret, hidden away from the world and you don't talk about it. When someone asks how you are, few would venture to say that they're feeling down or anxious or depressed.

It's time that people with mental health issues were treated fairly. People with mental health problems can and do recover to lead rewarding and fulfilling lives. Not everybody can and will be cured, but equality and accessibility to treatment and support to enjoy life's potential should be the same experience for everybody.

Attitudes to mental health need to change.


Please support our campaign by signing WoW Petition



Sources:
http://www.who.int/mental_health/world-mental-health-day/en/index.html
http://cep.lse.ac.uk/pubs/download/special/cepsp26.pdf
http://www.mentalhealth.org.uk/content/assets/PDF/publications/fundamental_facts_2007.pdf?view=Standard
http://www.nmhdu.org.uk/silo/files/nmhdu-factfile-6.pdf
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/212266/hwwb-mental-health-and-work.pdf
http://www.parliament.uk/business/committees/committees-a-z/commons-select/public-accounts-committee/news/contract-management-of-medical-services/
http://www.samaritans.org/sites/default/files/kcfinder/files/research/Samaritans%20Suicide%20Statistics%20Report%202013.pdf
http://www.telegraph.co.uk/health/healthnews/10074192/Judges-rule-back-to-work-assessments-unfair-to-mentally-ill.html
http://www.time-to-change.org.uk/sites/default/files/Stigma%20Shout.pdf
http://mentalhealthcop.files.wordpress.com/2013/10/vssummary.pdf
http://www.newstatesman.com/economics/2013/10/disabled-and-work-programme-cold-calling-companies-8-16-hours-week
http://www.mind.org.uk/assets/0001/0027/Mind_We_need_to_talk_Report.pdf
http://www.bbc.co.uk/news/health-23163724

Assessing the Assessors - Complete The Atos Survey

Assessing the Assessors: Are Atos Fit to Work?

A Work Capability Questionnaire

WoW Petition would like to invite you to complete a short survey about your Work Capability Assessment experience.

The questionnaire is part of Mark Thomas's 100 Acts of Dissent.

TV and radio comedian and activist Mark Thomas appeared recently at the Edinburgh Fringe Festival together with WoW Petition members to launch a campaign to 'Assess the Assessors'. The information collected from the questionnaire will be presented to a parliamentary select committee later this year, to coincide with the 100,000 signatures from WoW Petition which ends on December 12th.

The survey is designed to assess the performance of Atos Healthcare and how they conduct their work capability assessments. The information will be used as evidence and no names or identifying details will be given to anyone at any time without the express and written authorisation of yourself. You may remain anonymous if you prefer. 

Thank you for your support.

GO TO THE QUESTIONNAIRE

 

Supported by:

• WoW Petition
• The Archibald Foundation
• Atos Stories
• Atos Miracles
• Black Triangle Anti-Defamation Campaign
• DPAC (Disabled People Against Cuts)
• False Economy
• Glasgow Against Atos
• inactualfact.org.uk
• Nick @Mylegalforum ilegal.org.uk

 

 

WOW's Francesca Martinez on Cuts and Austerity at the People's Assembly Launch

Francesca Martinez speaking at the launch of the People's Assembly.

   

Caroline Lucas MP - journalist Owen Jones - comedian Mark Steel - Labour’s Katy Clark MP – comedian and disabled activist Francesca Martinez – Steve Turner (Unite) - Zita Holbourne (Black Activists Rising Against the Cuts).

The People’s Assembly – a new initiative backed by major trade unions such as Unite, Unison, NUT, PCS, the Green Party, Labour MPs, Coalition of Resistance and campaigning groups – hosted a press conference on Tuesday 26th March at Unite’s head office.

The People’s Assembly will be holding a 3,500-strong rally at Westminster Central Hall, 22nd June 2013, as well as meetings and rallies across the country. 

This new movement will be pushing the arguments against austerity currently missing from British politics, and fighting for all those people currently being hit by Government policies: whether low-paid workers, disabled people, unemployed people, the young, women, BME people and others.

Pat's Petition Taking WOW Signatures To Meeting With Liam Byrne

From CarerWatch:-

Before Christmas we mentioned that Liam Byrne had suggested meeting with him to talk about an Opposition Day debate to request a cumulative impact assessment. Arranging diaries hasn’t been the easiest of tasks, especially with the christmas holidays in the way. But we now have a date.

Five of us will be heading for Westminster on 6th February to meet with Liam Byrne 

We can feel the start of a change of mood as people awaken to the individual impacts of the changes. More groups are protesting, more people are using social media sites to air their fears and concerns. There has been an unanticipated emphasis on Welfare Reform as tbe Benefits Uprating Bill makes its way through Parliament.

The Bedroom Tax is beginning to worry tenants as their landlords get in touch with them.

People are more familiar with terms like ‘Personal Independence Payment’ and ‘Universal Credit’ if not with ‘Employment Support Allowance’ and its two groups. Their sponsorship of the Paralympics means that everyone has now heard of Atos. Local authorities are making public decisions and we are hearing about the difficult decisions to cut vital services.

We are seeing language change to include ‘strivers’ as well as ‘scroungers’ but we’re still not convinced that the media gets the full picture for disabled people, their carers and families. This is why we need a Cumulative Impact Assessment, and it is what we will take to our talk with Liam: issues that are important to you, the 62,703 people who signed Pat’s Petition and all the people who have since said they would have signed it if they’d understood.
 

Please keep contacting your MPs, details here. Send them details of how the changes are impacting on you now.

Sign the new WoW petition by Francesca Martinez. You can read more about the WoW group here

We must all keep on keeping on.

Pat

x

Pat has also said she will be taking WOW petition's signatures with them to the meeting along with those of Pat's Petition. Showing how the strength of feeling is increasing.

WOW To Save a Life

With our thanks to @kennyblong

Spread the Word - The WOW Petition Needs You!

In order for the WOW Petition to reach the target of 100,000 signatures we need your help. It is very important that people who do not have access to a computer, to twitter and facebook can learn about how serious the situation is for sick and disabled people.

It is simply not true that the country cannot afford it's welfare budget to support sick and disabled people. Employment and Support Allowance, Disability Living Allowance, Carers Allowance and Incapacity Benefit account for just 9% of the entire welfare budget. 52% goes to pensioners and they are not having to bear any of the cuts. Rightly so, but then, neither should disabled people. The very last place to look to make savings should be the incomes of the some of the poorest and most vulnerable people in society.

Since 2007 the UK has committed to spending £1.162 trillion at various points on bailing out the banks. In March 2011 this added up to 31% of the UK GDP. Disabled people were not responsible for the deficit and cutting disabled people's benefits will not help the economy. Removing their benefit incomes will simply shift the costs elsewhere as more demand is placed on care services, GPs, the NHS, local mental health teams and families already struggling to cope.

We refuse to be fobbed off again with weak excuses. That they are "making work pay". Sick and disabled people are not feckless or lazy. If they were well enough to work they would. No one chooses to be made unwell with a chronic illness, be born with a limiting disability or be struck down with a degenerative disease so that they can claim benefits. It's frustrating and upsetting that the only disabled people the public seem to be interested in are the ones that are not disabled at all. The fact is that fraud is a tiny 0.5% of DLA according to the DWPs own figures and Incapacity Benefit even less at 0.3%.

We urge you to spread the word. Please consider writing to the readers letters in your local paper or ask the editor to run a story about your own concerns so that we may reach out to other sick and disabled people who understand what we're going through and ask them to sign the petition. Let's educate those busy people who don't have time to stop and understand what is happening and ask them to sign the petition. They might need social security, or have to rely on care services one day too. We're under no illusion. Gathering the support of 100,000 people is not going to be easy but together we can do it. Please tell everyone you can think of and ask them to sign the WOW Petition.

If you need a little help to get you started we will be publishing some template letters for you to copy and paste. Feel free to use and share them and amend them as you need.

The first letter is for local newspapers:

Dear Editor,

Many people in (insert name of area/town covered by paper) will have been affected by the government’s changes to benefits for the sick and disabled.

The Work Capability Assessments which determine whether somebody is fit for work have been condemned by GPs, who at their conference in 2012 voted for them to be scrapped. But the government didn’t listen to the Doctors and these cruel assessments continue, with many people dying soon after being declared fit to work.

Similarly with Disability Living Allowance, the government has admitted that when it is replaced by Personal Independence Payments, hundreds of thousands of people will lose the help they get to allow them to live a decent life. Anyone who can walk more than 20 metres will not get any help with mobility, though they may not even be able to walk far enough to reach a bus stop. Many people may become housebound as a result.

These and other changes are making sick and disabled people frightened and stressed, often making their conditions worse. Growing numbers of suicides are being linked to these fears, and health professionals tell of patients who are making plans to kill themselves, if their lives are made unbearable.

For this reason sick and disabled people have united through social media to set up the WOW petition. WOW stands for the War on Welfare which is being waged by the government, and which the petition wants to stop. Contrary to the propaganda, welfare spending has not grown uncontrollably.

Even if you are fortunate enough not to need this help now, that could all change for you or a loved one tomorrow, through accident or illness. So, to protect the safety net we may all need at some time in our lives, please sign the WOW petition, and tell your friends about it too. Go to www.wowpetition.com  to resist the War on Welfare.

Yours faithfully,

The WOW Petition Reaches 12,000 Signatures!

We have now exceeded 12,250 signatures!

Thank you!  

1250 more people have supported the WOW Petition in just three days. Please keep signing and sharing this important petition everywhere.

http://epetitions.direct.gov.uk/petitions/43154 

Francesca Martinez Adds a Touch of Celebrity Glamour to the WOW Petition

The Fed Online - Martinez brings star quality to fresh assault on coalition’s ‘war on welfare’

Activists are hoping that a new petition – backed by a campaigning disabled comedian – could finally force the government to assess the overall impact of its programme of cuts and reforms to disability benefits and services.

The WOW (war on welfare) petition – which also calls for a free vote for MPs on repealing the Welfare Reform Act – was only launched on Tuesday this week, but by Thursday had already secured more than 5,000 names.
 
The launch on Twitter was fronted by disabled comedian Francesca Martinez, who has been prominent in speaking out against the cuts and has put her name to the petition.

The WOW petition is the latest attempt to shame the coalition into commissioning an assessment of the cumulative impact of its cuts on disabled people.

Read more at http://www.thefedonline.org.uk